InMotion Hosting Reviews
Does InMotion Hosting support the Windows or Linux operating system?
InMotion hosting has only Linux OS hosting. You can install Windows if you have your own Windows server license. You also would have no support on this because they are a Linux host with no knowledge of Windows server.
How are website transfers handled with InMotion Hosting and is there a fee for transfers?
InMotion hosting does have a website migration service. Their staff will migrate all your files for you. You simply login to your account and click on a “website transfer request”. You will fill out information about your old host.
It does take 1-4 days for your website to be migrated over. However, if you want to speed up the process you can pay a priority transfer fee. This will put your website migration at the top of the queue.
After the migration is complete you will then need to sign into your domain registrar and change your DNS settings to point them to InMoton Hosting’s servers.
Does InMotion Hosting have an uptime guarantee and how do they handle it if their uptime isn’t as promised?
InMotion hosting does have a 99.9% uptime guarantee. If your uptime is below 99.9% you can be credited for 1 month of service for free. This does not cover general maintenance.
What kind customer support options does InMotion Hosting have?
There are several ways to get in contact with InMotion hosting.
Live chat. You can visit their website and connect with an agent 24/7 with their live chat feature. It connects within 10 seconds after selecting the correct department (sales, technical support, dedicated, VPS, and billing).
Telephone. For email, cPanel, WHM, DNS, BoldGrid, etc. you can contact them at 888-321-4678 x2 or757-416-6575 x2. For sales call 888-321-4678 x1 or 757-416-6575 x1. Bill call 888-321-4678 x4 or 757-416-6575 x4.
All the above support is offered 24/7.
However, if you need web design support call 888-321-4678 x3 Mon – Fri 9 a.m. – 6 p.m. EST. They are closed on Saturday and Sunday.
Web Design Services: firstname.lastname@example.org
InMotion Hosting does have a knowledge-base which can help you troubleshoot any issues you might be having, which you can visit by clicking here.
Is there a minimum contract with InMotion Hosting?
1 month is the minimum contract length. However, you do get a discount if you sign up for 1-3 years of web hosting with InMotion Hosting.
How long is the refund period good with InMotion Hosting?
The money-back guarantee is good for 90-days. This includes shared, managed WordPress, and VPS plans.
However, with their reseller and dedicated servers, the money-back guarantee is only for 30 days.
If you cancel your account you will receive a full refund with their no questions asked money-back guarantee.
What is InMotion Hosting’s policy for website backups and how often are they?
For accounts that are smaller than 10 GB InMotion Hosting does offer free website backups. These backups are created every 24 hours. These backup are not stored as “backups”. The new one will replace the original one every single day.
Backup storage space can be purchased separately. It cost $7.50 for 10 GB of of backup storage. For example:
- 10 – 20 GB = $7.50
- 20 – 30 GB = $15.00
- 30 – 40 GB = $22.50
- 40 – 50 GB = $28.00
- 50 – 60 GB = $35.50