InMotion Hosting Reviews

InMotion Hosting Reviews

Rated 4.00 out of 5 based on 3 customer ratings
(3 customer reviews)

InMotion hosting was founded in 2001. Over the last couple of decades, they have gotten lots of positive feedback from sites like WPBeginner.com and WebHostingSecretRevealed.net (just to name a few). They have a lot of competitive plans that can host small websites or large corporate websites.

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Description

Does InMotion Hosting support the Windows or Linux operating system?

InMotion hosting has only Linux OS hosting. You can install Windows if you have your own Windows server license. You also would have no support on this because they are a Linux host with no knowledge of Windows server.

How are website transfers handled with InMotion Hosting and is there a fee for transfers?

InMotion hosting does have a website migration service. Their staff will migrate all your files for you. You simply login to your account and click on a “website transfer request”. You will fill out information about your old host.

It does take 1-4 days for your website to be migrated over. However, if you want to speed up the process you can pay a priority transfer fee. This will put your website migration at the top of the queue.

After the migration is complete you will then need to sign into your domain registrar and change your DNS settings to point them to InMoton Hosting’s servers.

Does InMotion Hosting have an uptime guarantee and how do they handle it if their uptime isn’t as promised?

InMotion hosting does have a 99.9% uptime guarantee. If your uptime is below 99.9% you can be credited for 1 month of service for free. This does not cover general maintenance.

What kind customer support options does InMotion Hosting have?

There are several ways to get in contact with InMotion hosting.

Live chat. You can visit their website and connect with an agent 24/7 with their live chat feature. It connects within 10 seconds after selecting the correct department (sales, technical support, dedicated, VPS, and billing).

Telephone. For email, cPanel, WHM, DNS, BoldGrid, etc. you can contact them at 888-321-4678 x2 or757-416-6575 x2. For sales call 888-321-4678 x1 or 757-416-6575 x1. Bill call 888-321-4678 x4 or 757-416-6575 x4.

All the above support is offered 24/7.

However, if you need web design support call 888-321-4678 x3 Mon – Fri 9 a.m. – 6 p.m. EST. They are closed on Saturday and Sunday.

Email:

Support: support@inmotionhosting.com
Sales: sales@inmotionhosting.com
Billing: billing@inmotionhosting.com
Web Design Services: updates@inmotionhosting.com

Skype:

Support: inmotion-support
Sales:inmotion-sales
Billing: inmotion-customer-service

InMotion Hosting does have a knowledge-base which can help you troubleshoot any issues you might be having, which you can visit by clicking here.

Is there a minimum contract with InMotion Hosting?

1 month is the minimum contract length.  However, you do get a discount if you sign up for 1-3 years of web hosting with InMotion Hosting.

How long is the refund period good with InMotion Hosting?

The money-back guarantee is good for 90-days. This includes shared, managed WordPress, and VPS plans.

However, with their reseller and dedicated servers, the money-back guarantee is only for 30 days.

If you cancel your account you will receive a full refund with their no questions asked money-back guarantee.

What is InMotion Hosting’s policy for website backups and how often are they?

For accounts that are smaller than 10 GB InMotion Hosting does offer free website backups. These backups are created every 24 hours. These backup are not stored as “backups”. The new one will replace the original one every single day.

Backup storage space can be purchased separately. It cost $7.50 for 10 GB of of backup storage. For example:

  • 10 – 20 GB = $7.50
  • 20 – 30 GB = $15.00
  • 30 – 40 GB = $22.50
  • 40 – 50 GB = $28.00
  • 50 – 60 GB = $35.50

3 reviews for InMotion Hosting Reviews

  1. Rated 5 out of 5

    Garen Arnold

    I started using InMotion Hosting back in 2008 when I started my business.

    For several years prior to using InMotion I used GoDaddy. I was unhappy with their service and found InMotion after researching several different hosts for weeks.

    From the second that I signed up with them, I realized that I had made a great decision. They called me within 20-30 minutes which was a welcome call to show me what the next steps would be to complete transferring my WordPress website over to them.

    I logged into their AMP dashboard and put in my FTP login information. Within 1 business day, everything was transferred over. I then logged into Namecheap (where I buy all my domain names). I changed my DNS and within 24 hours everything was propagated over.

    I have chatted with InMotion Hosting several times via live chat. Within seconds you are connected with an agent. They have explained various things like inodes, website hacks, WordPress settings, etc. to me over the years. Customer support is always so helpful.

    I have had shared, VPS, and even dedicated servers with InMotion Hosting. I’ve migrated from shared to VPS for myself and also my clients. InMotion does all the legwork and migrated all my files to the server.

    Uptime is very good. I can’t recall a single instance where my website was down for more than 5 minutes in 10+ years.

    Websites do load quickly with InMotion Hosting. I used to do SEO for clients and one of the first things I would do is move their website over to InMotion Hosting. The response time to their website would improve, which helped them rank higher on Google.

    I like how you can pick where you want your server to be located. You can either pick the West Coast or the East Coast. If you’re working with local businesses on either coast it will drastically help their SEO.

    I have referred 100’s of people to InMotion Hosting over the years. Good, reliable, and easy to work with web hosting company.

  2. Rated 5 out of 5

    Nelson W.

    I’ve been hosting with InMotion Hosting since 2009 and I have been very happy!

    The uptime is top notch. Servers are lighting fast. Customer support is always helpful and has helped me troubleshoot little minor problems that have occurred in the past.

    Overall, I have been very happy with InMotion Hosting and use them for several of my clients websites.

    HIGHLY RECOMMENDED!!!

  3. Rated 2 out of 5

    Jason

    I have used InMotion Hosting for several years now. I am getting sick and tired of them.

    To be completely honest with you and say that InMotion Hosting has gotten a lot slower than they were in the past. Meaning, websites used to load quickly. But, for the last 6 months, I have noticed that the response times are slow. They are over 1,500 ms.

    They have requested that I move to a dedicated server. But, my website doesn’t get a lot of monthly traffic, to begin with.

    Don’t get me wrong they used to be an awesome web hosting company. But, somewhere along the road, they started cutting corners and their service has gone downhill.

    Avoid InMotion Hosting!

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